The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). The focus of a business should move from simply managing the company's IT to making IT truly productive by helping the business achieve its strategic goals. ITIL certification helps organizations fulfill this goal by providing guidelines for establishing governance standards and enhancing the alignment between business and its IT processes.
The ITIL Foundation Certificate training course will make you aware of the ITIL Service lifecycle and is ideal for: Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization and IT professionals tasked with service improvement initiatives who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to an ongoing service improvement programme. This includes but not limited to:
According to AXELOS, ITIL is the most widely adopted framework for IT Service Management (ITSM) in the world. It is a practical and no-nonsense approach to identification, planning, delivery and support of IT services which has revolutionized ITSM. Today, thousands of organizations around the world implement ITIL best practices in their work environments.
This ITIL Foundation certification course is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL IT Service Management lifecycle. It covers the links between the lifecycle stages, the processes used and their contribution to IT Service Management practices. The ITIL Foundation course also covers the core principles behind ITIL IT service management and leads to an examination that provides 2 credits that count towards the ITIL Expert qualification. Successfully passing the ITIL Foundation examination is an essential pre-requisite for further ITIL intermediate level examinations.
The course will cover:
To help students define the concept of a service and comprehend and explain the concept of service management as a practice.
To help the students understand the value of the ITIL service lifecycle, how the ITIL processes integrate with each other throughout the lifecycle, and explain the objectives, scope and business value for each phase in the lifecycle.
The purpose of this unit is to help students understand key terminology and be able to explain the key concepts of service management
To help students comprehend and account for the key principles and models of service management.
To help the students understand how the service management processes within service strategy, service design, service transition, service operation and continual service improvement contribute to the ITIL service lifecycle approach. The course also covers the high-level objectives, scope, basic concepts, activities and challenges for four core ITIL processes.
To help the students explain the role, objectives and organizational structures of the service desk function, and to state the role, objectives and overlap of technical management, application management and IT operations management.
To help the students account for, and to be aware of, the responsibilities of some of the key roles in service management. Specific roles covered are process owner, process manager, process practitioner and service owner.
To help the students understand how service automation assists with enabling and integrating service management processes.
|Mode of Delivery||Location||Course Duration||Cost||Schedule|
|Instructor-Led Onsite Training (1-on-1)||Client's Home / Office||6 Days||=N= 90,000||As per mutual convenience (4-Hours Evenings & Weekends Possible|
|Classroom Training||Port Harcourt||6 Days||=N= 85,000||3 March - 10 April 2020,
11 April - 17 May 2020,
19 Aug -28 Sep 2019
|Lagos||5 Days||=N= 85,000||3 March - 10 April 2020,
11 April - 17 May 2020,
19 June -28 July 2020
|Invite-Me-a-Trainer||Client's Location||6 Days||On Request||Base on mutual convenience|
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