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The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). The focus of a business should move from simply managing the company's IT to making IT truly productive by helping the business achieve its strategic goals. ITIL certification helps organizations fulfill this goal by providing guidelines for establishing governance standards and enhancing the alignment between business and its IT processes.

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ITIL Course Objectives

  1. Understand and implement IT Service Management best practices, key concepts, principles, and process models required for clearing the ITIL Foundation certification exam
  2. Gain understanding of scope, purpose, and objective of service strategy, service transition, service design, service operations, and Continual Service Improvement
  3. Apply ITIL concepts, tools and techniques to improve effectiveness and efficiency of business for optimizing customer experience
  4. Learn to automate standard tasks and apply lean principles to enhance efficiency of IT Service Management processes in this ITIL 2011 foundation training
  5. Centralize processes and teams and save costs using well defined fit-for-use and fit-for purpose processes
  6. Augment user satisfaction, improve service levels, lower costs, optimize outsourcing, increase service availability, and improve the ability to manage change using ITIL procedures
  7. ITIL Foundation course provides participants a complete structure with a set of procedures to help them take a proactive approach in improving business performance with the help of IT.

Who Should do the ITIL Foundation Certification Training course?

The ITIL Foundation Certificate training course will make you aware of the ITIL Service lifecycle and is ideal for: Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization and IT professionals tasked with service improvement initiatives who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to an ongoing service improvement programme. This includes but not limited to:

  1. IT professionals
  2. Architects
  3. IT Managers
  4. System Analysts
  5. System Administrators
  6. Security Managers
  7. IT Operations Manager
  8. Database Administrators

What is the ITIL Framework?

According to AXELOS, ITIL is the most widely adopted framework for IT Service Management (ITSM) in the world. It is a practical and no-nonsense approach to identification, planning, delivery and support of IT services which has revolutionized ITSM. Today, thousands of organizations around the world implement ITIL best practices in their work environments.

ITILv3 Foundation Course

This ITIL Foundation certification course is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL IT Service Management lifecycle. It covers the links between the lifecycle stages, the processes used and their contribution to IT Service Management practices. The ITIL Foundation course also covers the core principles behind ITIL IT service management and leads to an examination that provides 2 credits that count towards the ITIL Expert qualification. Successfully passing the ITIL Foundation examination is an essential pre-requisite for further ITIL intermediate level examinations.

Course Content

The course will cover:

* Service management as a practice

To help students define the concept of a service and comprehend and explain the concept of service management as a practice.

* The ITIL service lifecycle

To help the students understand the value of the ITIL service lifecycle, how the ITIL processes integrate with each other throughout the lifecycle, and explain the objectives, scope and business value for each phase in the lifecycle.

* Generic concepts and definitions

The purpose of this unit is to help students understand key terminology and be able to explain the key concepts of service management

* Key principles and models

To help students comprehend and account for the key principles and models of service management.

* Processes

To help the students understand how the service management processes within service strategy, service design, service transition, service operation and continual service improvement contribute to the ITIL service lifecycle approach. The course also covers the high-level objectives, scope, basic concepts, activities and challenges for four core ITIL processes.

* Functions

To help the students explain the role, objectives and organizational structures of the service desk function, and to state the role, objectives and overlap of technical management, application management and IT operations management.

* Roles

To help the students account for, and to be aware of, the responsibilities of some of the key roles in service management. Specific roles covered are process owner, process manager, process practitioner and service owner.

* Technology and architecture

To help the students understand how service automation assists with enabling and integrating service management processes.

Schedule & Cost

Mode of Delivery Location Course Duration Cost Schedule
Instructor-Led Onsite Training (1-on-1) Client's Home / Office 6 Weeks =N= 190,000 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training Port Harcourt 5 Weeks =N= 145,000 3 June - 10 July 2019,
11 July - 17 Aug 2019,
19 Aug -28 Sep 2019
Lagos 5 Weks =N= 130,000 3 June - 10 July 2019,
11 July - 17 Aug 2019,
19 Aug -28 Sep 2019
Invite-Me-a-Trainer Client's Location 30 Days On Request Base on mutual convenience

Course Outline:

  • Lesson 1: Hello Android Framework
  • Lesson 2: Android SDK Tools and Activity Class
  • Android Software Development Kit (SDK) and Android Studio
  • Lesson 3: ListActivity and ListView
  • Lesson 4: Intents and Intent filters.
  • Lesson 5: Custom Views
  • Lesson 6: Dialogs and Toasts
  • Lesson 7: More UI – Options Menu, Context Menu, and WebView
  • Lesson 8: Android Storage: Network, File I/O, and SharedPreferences
  • Lesson 9: Android Storage: SQLite and Content Providers
  • Lesson 10: Android Notifications

Android Mobile App Development Course Benefits

At Completion of this Course, a student will accomplish the following:-
  • Design and build a complete Android application
  • Debug and maintain Android applications using different tools and plugins
  • Thoroughly understand the life-cycle of an Android application and its main components
  • Use external resources, manifest files, intents and adapters
  • Understand and use all Android persistent storage techniques: Preferences, files, databases, and content providers
  • Use Android’s background processing techniques
  • Setting up and understanding your Android Development Environment
  • Register and publishing on Play Store

Stay ahead of the competition in your career and organization with Zend Certification training courses. Interested and qualified students can join the classes for PHP Developer at ENHTECH Training center or one-on-one instructor-led training at your home or office.


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Why is Programming Important

Programming Languages are the reasons behind the innovations in information technologies

Programming is important to automate, collect, manage, calculate, analyze processing of data and information accurately.

Programming is important to create software and applications that help computer and mobile users in daily life. Due to all these reasons, It is really important that you learn how to use programming languages in our daily life. Java, PHP, Javascript, Python, C#, C++, Swift, SQL, Ruby, etc programming languages are the reasons behind the innovations in the information technologies. If today we are seeing robots, artificial intelligence, machine learning, bitcoins, the blockchain, IOT(Internet of Things), cloud computing etc, new technology and products in IT industry, then is because of programming languages.

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